FORGENT LABS / CUSTOMER SUPPORT

Knowledge Support

Answers from your docs. Knows when to hand off.

Support runs and the handoff inbox are available in the demo. Prices and illustrative scores are not real billing or measured results.

ABOUT THIS AGENT

Support that knows its limits.

Knowledge Support helps answer questions from a defined knowledge base. When the information isn’t there, the intended workflow sends the question to a person instead.

Grounded in your docs

Retrieve relevant articles and include sources alongside an answer.

Human handoff

Route questions that need a person to your support team.

Transparent evaluation

See task-specific test results before choosing an agent.

Made for

Community supportDocumentationDiscord